Privacy Statement

This Privacy Policy explains how Lucky Red collects, uses, stores and protects personal information when you register, play or otherwise interact with our online casino and sports services in Canada. We are committed to protecting your privacy and keeping your data secure. This page describes the types of information we collect, why we collect it, how we use it, and the choices available to you.

Types of data we collect

Personal data

When you create an account or complete verification, we collect information such as your full name, date of birth, email address, postal address, telephone number, government-issued ID details, and payment information. Personal data is required to create and manage your account, verify identity for withdrawals, and to comply with our responsible gaming and security checks.

Technical data

We collect technical information automatically when you use our site, including IP address, device and browser details, device identifiers, operating system, language settings, and connection data. This information helps us deliver the service, protect accounts, and troubleshoot issues.

Transactional data

Transactional records include deposits, withdrawals, wager history, account balances, bonus activity, and support interactions. We keep these records to process payments, enforce bonus and wagering rules, detect fraud, and maintain accurate gaming and accounting records.

How we use your information

We use collected data to operate your account, process payments, verify identity, prevent fraud, and ensure compliance with legal and regulatory obligations. We also use information to provide customer support, manage disputes, and send you service messages about your account. Where you opt in, we may send marketing communications, which you can unsubscribe from at any time.

Data protection practices

We protect information using technical and organizational measures such as encryption in transit, secure storage, access controls, and regular security reviews. Access to personal data is limited to authorized staff and third-party service providers who require it to perform their services. We maintain policies and procedures to reduce the risk of unauthorised access, disclosure, or misuse.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure login, analyse site performance, and personalise content. You can manage cookie preferences through your browser settings. Third-party analytics and advertising partners may also use cookies; their use is governed by their own privacy practices.

User rights

Canadian users have rights to access, correct, and request deletion of personal data held by us, subject to legal and regulatory retention requirements. You may also request restrictions on processing or object to certain uses of your data. We will respond to verified requests in a reasonable timeframe and may ask for identity verification before fulfilling a request.

Access, correction and deletion

To review, update, or delete your personal information, contact our support team at [email protected]. Deletion requests may be limited where retention is required for legal, tax, or anti-fraud purposes, or to preserve evidence of gaming history.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, analytics vendors, and other service partners that support our operations. We may also disclose information where required by law or to protect the safety and integrity of our services. We require partners to handle data securely and only for authorised purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.