Contact Us
At Lucky Red we’re here to help with account-related questions, verification or KYC, technical concerns, or general feedback. Our support team can guide you through deposits, withdrawals, bonus activation, and troubleshooting. Reach out any time by live chat, email, or phone for fast assistance and expected response times. We also handle bonus queries and VIP account requests quickly. Contacting the LuckyRed team makes it simple to resolve issues or update account details.
| Department | Contact |
|---|---|
| Customer support (accounts, verification) | [email protected] (live chat for immediate help; email response within 1 business day) |
| General enquiries (billing and payments) | [email protected] (billing and payments; reply 24-48 hrs) |
| Affiliate enquiries | [email protected] (partner enquiries, Mon-Fri) |
| Phone | +1 416 728 3951 (voice support, peak hours Mon-Fri 09:00-18:00 ET) |
| Working hours | 24/7 chat; email Mon-Fri, 09:00-21:00 ET (local times) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and the best phone number or time to reach you. Providing up-to-date contact details helps us resolve requests faster and avoid delays.
Submit your enquiry
NameEmailMessageSend messageResponse Time
Support response times: most inquiries are answered within one business day. For simple requests like account questions or deposit issues you’ll usually hear back the same day; complex cases such as verification reviews, chargebacks, or technical investigations can take longer depending on their nature and may require up to several business days. We’ll keep you updated while we work on it.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve our site. Tell us what works, what could be clearer, or features you'd like to see. We read every message carefully and use your input to refine promotions, payments and the overall user experience. Reach out anytime, your thoughts help make Lucky Red and LuckyRed better for Canadian players.