Privacy and Data Policy

This Privacy Policy explains how we collect, use, and protect personal information when you register, play, or otherwise interact with Lucky Red. We take your privacy seriously and describe below the types of data we collect, how we use it, who we share it with, and the steps you can take to manage your information.

Types of data we collect

Personal data

When you create an account we collect personal details you provide, such as your full name, email address, date of birth, postal address, phone number, and payment information. We also store account credentials and verification documents submitted for identity checks.

Technical data

We collect technical information automatically when you use our site, including IP address, device type, browser version, operating system, and connection details. This data helps us keep the service secure and improves compatibility across devices.

Transactional and activity data

We record transactional information such as deposits, withdrawals, bet history, game activity, timestamps, and promotional interactions. Aggregated or anonymized activity data may be used for reporting and internal analysis.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity for security and regulatory compliance, respond to support requests, and provide the services you expect. Data is also used for fraud prevention, site maintenance, and to communicate important account notices or changes to our terms.

Data protection practices

We protect information using industry-standard measures such as encryption for data in transit, access controls, and routine security reviews. Access to personal data is limited to staff and service providers that need it to perform their duties. While we work to safeguard information, no online system is completely risk-free.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure logins, analyse site usage, and deliver basic functionality. Third-party analytics and advertising partners may also set cookies. You can control and delete cookies through your browser settings, but turning off cookies may affect site performance.

Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information, and to restrict or object to certain processing. You can manage some settings directly in your account profile. For requests we cannot complete automatically, contact our support team and we will help you through the process.

Access, correction and deletion of data

To request access, correction, or deletion of your personal data, sign in to your account and use the profile tools where available, or send a request to [email protected]. We will verify your identity before fulfilling sensitive requests and respond as promptly as required by applicable law.

Information sharing and third parties

We may share information with trusted service providers who handle payments, account verification, hosting, analytics, or customer support on our behalf. We also disclose information when required by law or to protect the safety of our users. Where possible we share aggregated or anonymized data that does not identify individual players.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, we will notify you through the account email on file. If you have questions about how we manage personal information on LuckyRed, contact [email protected].