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Lucky Red at a glance
Lucky Red is an RTG-powered online casino operating under Curaçao eGaming master license 365/JAZ (sub-license GLH-OCCHKTW0701122017). The operator is BeSoftware N.V., registered in Curaçao, with payment processing handled via an EU-based subsidiary in Cyprus. The site accepts Canadian players but is not locally licensed in Canada, so players should follow their provincial rules when playing.
Legal status
License:
- Master License No. 365/JAZ, sub-license GLH-OCCHKTW0701122017 issued under Curaçao eGaming.
- Operator: BeSoftware N.V., registered in Curaçao.
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires documents or a written explanation. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details. Providing complete information up front helps us process requests faster and avoids unnecessary follow-ups or delays.
Send us a message
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, while more complex issues such as verification, payment disputes or security checks may take longer depending on their nature. For urgent matters, please use live chat or include full details in your email to help us resolve your request faster.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them. Our team reviews every message carefully and uses input to refine features, promotions and customer support. Your comments help make the experience better for all Canadian players, so tell us what worked, what didn’t, and any changes you’d like to see.